Privacy Policy

Affordable Hire Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Affordable Hire Cars manages personal information. It is structured as follows:

Personal information Affordable Hire Cars collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Affordable Hire Cars and complaints
Changes to Privacy Policy

1. Personal information Affordable Hire Cars collects

The main types of personal information Affordable Hire Cars collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Affordable Hire Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Affordable Hire Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Affordable Hire Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Affordable Hire Cars's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Affordable Hire Cars.

Affordable Hire Cars collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Affordable Hire Cars keeps of telephone calls, or emails received, or messages sent to Affordable Hire Cars or posted on Affordable Hire Cars's pages on social media);
Affordable Hire Cars's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Affordable Hire Cars collects personal information in connection with running its business directly from the individual concerned. On occasion Affordable Hire Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Affordable Hire Cars stores personal information in electronic and paper form.

Affordable Hire Cars uses and discloses personal information as follows:

to source vehicles and sell them to Affordable Hire Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Affordable Hire Cars's customers and prospective customers;
to obtain products, services or information from Affordable Hire Cars's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Affordable Hire Cars knows about them);
to operate and manage Affordable Hire Cars's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Affordable Hire Cars. For example, Affordable Hire Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Affordable Hire Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Affordable Hire Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Affordable Hire Cars uses in the operation of the computer program is browsing history on Affordable Hire Cars's websites, name, contact information, and other information you may input into Affordable Hire Cars's websites. The level of human oversight Affordable Hire Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Affordable Hire Cars's staff.

4. Cookies

Affordable Hire Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Affordable Hire Cars's web server. Affordable Hire Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Affordable Hire Cars's platforms and those social media platforms. Affordable Hire Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Affordable Hire Cars's website.

5. Links to other websites

Affordable Hire Cars's website may contain links to third party websites. Affordable Hire Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Affordable Hire Cars and do not wish to receive these communications from Affordable Hire Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Affordable Hire Cars.

7. Overseas transfers

Affordable Hire Cars's website/s are hosted in Australia. On occasion, a third party service provider Affordable Hire Cars engages or that Affordable Hire Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Affordable Hire Cars holds about them by contacting Affordable Hire Cars during business hours on 0499 014 957 or via the contact page.

Affordable Hire Cars may require an individual making a request to verify their identity before processing their request.

Affordable Hire Cars will aim to respond to all requests promptly and within 30 days.

Affordable Hire Cars may refuse a request where permitted or required by law. Affordable Hire Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Affordable Hire Cars and complaints

If you have any queries, concerns or complaints about how Affordable Hire Cars handles your personal information please contact Affordable Hire Cars during business hours on 0499 014 957 or via the contact page. Affordable Hire Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Affordable Hire Cars can understand the nature of your concern. In most cases, Affordable Hire Cars will ask that you put your request in writing.

Affordable Hire Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Affordable Hire Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0499 014 957
Mailing Address: 98 Herbert St, Bowen, QLD, 4805

10. Changes to Privacy Policy

Affordable Hire Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.